Returns & Refunds

If we got it wrong

If merchandise purchased directly from Curiella arrives damaged, defective, or different from what you ordered, email us a photo within 30 days of delivery and we will make it right:

• We'll arrange a replacement or full refund, as appropriate.
• We'll confirm whether we need the item returned and provide instructions at no cost to you when the issue is ours.

A clear photo of the problem helps us resolve it quickly.

If you changed your mind

For merchandise purchased directly from Curiella, you have 30 days from delivery to return an unused item in its original condition for a full refund of what you paid. Returns are accepted by mail only, and Curiella does not charge a restocking fee.

• Return postage is yours to cover in this case, and the original delivery charge isn't refunded.
• The item must come back unused, in its original condition, and undamaged.
• Email us first and we'll send you the return address. Please don't post anything back before you've heard from us — we can't refund a parcel we weren't expecting.

Need something different? Return the item you no longer want and place a new order for the item you prefer.

Refunds

Refunds go back to the card or account you paid with. We issue them within three business days of approving a claim, or of your return arriving with us. Your bank usually takes a few days more to show it.

What we can't take back

Personalised items — anything customised with your own name, words or artwork — can't be returned or refunded unless it arrives damaged, defective, or incorrect. Everything else purchased directly from Curiella is covered by the two paths above.

Questions?

For questions about a purchase made directly from Curiella, email hello@curiella.com with your order number and a photo if something arrived wrong. We normally reply within 1–2 business days, and we'd always rather sort it out than argue about it.

You can also reach us from the Contact page.